Support and after sales

Under Ctrl, around the clock.

Live chat with a person, twenty four hours a day, seven days a week, from Dubai.

A support advisor in a headset types a reply on a laptop in a bright office in Dubai, two colleagues talking behind her.

What support covers

Three things, and none of them is a ticket number.

OnboardingMenu loading, printer configuration and a walk-through for your team, if you want one, are part of onboarding, not a line on a quote.
Live chat, 24×7A person on live chat, any hour of any day, from Dubai. Not a form, and not a queue you join in the morning.
MigrationFrom Sapaad or a CSV, tested. Foodics, Square and Lightspeed are mapped and on request. Every import has a map, a preview, a dry run and a rollback.
A support advisor in a headset smiles from his desk, a laptop open beside him.

Live chat with a person, twenty four hours a day, seven days a week, from Dubai.

On every plan

What is included, whichever plan you are on.

  • Live chatTwenty four hours a day, seven days a week, from Dubai.
  • OnboardingMenu loading, printer configuration, and a remote walk-through for your team on request.
  • MigrationSapaad, tested, or a CSV, with Foodics, Square and Lightspeed on request, and a dry run and a rollback before anything lands.
  • The print agentThe local print agent for macOS and Windows, for network, USB and Bluetooth printers.
  • Nightly backupsTaken nightly, with a restore.
  • CSV on every reportEvery one of the thirty-one exports, so leaving costs an afternoon.
  • Thirty days freeEvery module switched on, no card.
  • Fixes in the browserIt runs in a browser, so a fix reaches you without an update to install.

Something specific before you start? hello@deleat.io reaches the team directly, not a ticket queue.

A barista pouring karak at a cafe counter

Pricing

One price per outlet. No cut of your sales.

Plans from AED 149 per outlet per month on a 2-year term. Thirty days free, no card.

See pricing

Questions

Support, in short answers.

When is support available?
Live chat with a person, twenty four hours a day, seven days a week, from Dubai, on every plan.
Is onboarding included?
Yes. Menu loading, printer configuration and a walk-through for your team are part of onboarding. The onboarding fee of AED 999 per outlet is waived for subscriptions started on or before 31 March 2027, and a fee waived when you join is never charged later.
Can you move us from our current POS?
Yes. Migration from one UAE cloud POS is tested end to end, three more are mapped and available on request, and any system can come in by CSV. Every import has a map, a preview, a dry run and a rollback.
Is our data backed up?
Yes. Nightly, with a restore, and copied off-site under a 30-day lock.
Do we install updates?
No. delEat runs in a browser, so a fix reaches you without an update to install. Only the print agent for macOS and Windows is installed locally.

Thirty days free

Start the trial with the same people on chat.

No card. No call unless you want one. Every module, every plan, for a month.

Start free See pricing